This Privacy Policy relates to your use of www.caton-manifesto.com (the “Website”) and describes the information we collect and how we use it. Please read this Privacy Policy carefully.

By visiting and using the Website you accept and consent to the collection and use of data described in this Privacy Policy.

Who controls my information?

The Website is a UK based website provided by Caton-Manifesto Limited and as appropriate its group companies (together “Caton-Manifesto, Caton”, “we”, “us” or “our”).

Any information that you provide to us through your use of the Website is controlled by Caton Manifesto Limited, with registered office at flat 3 67 Clarendon Road, Leeds, LS2 9DR. Caton Manifesto Limited is a company registered in England and Wales under company number 11189775

If you have any questions about data that we hold about you, you can contact us by:

Letter: Address: flat 3 67 Clarendon Road, Leeds, LS2 9DR.; or

Email: Info@caton-manifesto.com

How we use your information?

The information we collect enables us to:

• communicate with you; process orders, deliver products and services,send you promotions news and updates, process payments, provide customer service functions and carry out any other obligations arising from any contracts entered into between you and us;
• keep our business records;
• analyse how you and others use our Website (e.g. by monitoring customer traffic patterns, Website usage and related Website information);
• improve and optimise our Website to ensure that the content from our Website is presented in the most effective manner for you and your devices;
• understand our customers’ requirements, perform analysis, data management and comparison and obtain your views on our goods, services and websites;
• administer our Website including for internal operations, trouble shooting, testing, research, statistical and survey purposes;
• develop new functionality;
• provided you have opted-in, notify you about offers of products, services or information that might be of particular interest to you;
• if you have consented, contact you about surveys and user groups;
• offer you the opportunity to take part in competitions and promotions;
• detect and investigate fraud and other illegal activities and defend our rights and property;
• enforce our legal rights;
• and comply with any legal requirements to which we are subject.

 

Your privacy is of great importance to us and we handle and protect your data accordingly. Below, we have outlined all the ways we use your information and why it is necessary to do so. We value your security as much as we value your custom and are fully committed to preserving your privacy.

If you have any questions regarding how we use your data and the steps we take to protect your privacy, please send your query to info@cton-manifesto.com and we will be happy to help you.

 

How your information is used

The details you provide to us are used in several ways – some not as obvious as others. We have separated each specific detail you supply to us and the ways in which they are used.

Name and contact details

We will ask for your name, phone number and e-mail address for a multitude of reasons. This information allows us to:

• Ensure delivery of purchase is directed to the right person.
• Inform you of order details, delays and all other such important notices and updates via SMS or e-mail.
• Keep you up to date on new products, services and projects via e-mail. We will only send you marketing material with your consent and you are within your right to rescind consent at any time.
• Detect and prevent fraud enacted against either yourself or Caton Manifesto.
• Send location-relevant marketing material.

Gender information

Your gender is relevant because it allows us to:

• Efficiently direct you to the correct part of our website (menswear/womenswear).
• Send your marketing material that is gender-specific.

Payment information

This information is collected during payment transactions. It allows us to:

• Process payment for items bought.
• Process refunds for returns.
• Detect and prevent fraud enacted against either yourself or Caton Manifesto.
• Optionally store payment information to the user’s account for a faster checkout.

NB. We only retain you security/CVV code temporarily.

Recording of contact history 

Phone calls and e-mail correspondence may be recorded and saved. This allows us to:

• Efficiently deal with your query (if further contact is required) and provide better customer service.
• Train our staff so that our customer support is constantly improving.

Purchase history / Saved items

When you add an item to your basket, our website retains your section so we can:

• Process orders once items are added to basket.
• Handle returns and provide better customer service.

information about your device and  how you use our website

When you use our website, your IP address and device type are noted. This information is useful to us because it allows us to:

• Set default options specific to you (such as language, currency and item availability).
• Detect and prevent fraud enacted against either yourself or Caton Manifesto.

 

Sharing your information

Our relationship with our customers is paramount. That you have entrusted us with your information and support what we do at Caton Manifesto instils in us a duty to be transparent with how we use your data. We will never sell any of your personal data to third parties. This includes your name, address, e-mail address and credit card information.

There are, however, instances whereby your data is crucial to providing a good standard of customer service and improving the experience of all involved – namely, yourself and Caton Manifesto . We may share your information with:

• Payment service providers, order packers, warehouses and delivery companies. These are the companies that deal with the delivery of your goods. Certain information (name, address etc.) is necessary to share in order to get your items to you.
• Marketing agencies, advertising partners and website hosts. These professional service providers help with the business side of Caton Manifesto.
• Credit reference agencies, law enforcement ad fraud prevention agencies. These are the entities that prevent and tackle fraud.

We may share anonymous information with third parties but this is for the purposes of analytics and figures. We make sure none of this data can be used to identify you.

 

Marketing messages

If you allow us to, we will keep you updated on Caton Manifesto products and news via e-mail or text. This service ensures you are kept aware of the latest projects at Caton Manifesto*.

You can put a stop to marketing updates from Caton Manifesto at any time by:

• Clicking on the unsubscribe link at the bottom of any e-mail from us.
• Contacting our customer service team at info@caton-manifesto.com. If you opt out of marketing messages through any of the above methods, we will ensure your settings are updated with immediate effect. However, due to the complex nature of our services and the volume of messages we receive, the update may take a few days to complete. This means that you may receive a few more marketing updates as we process the change to your account. Please allow some time for the changes to take effect before contacting us again.

Preventing marketing messages will not stop vital service communications – order updates etc.

 

Online advertising

As with other retailers, we tailor advertisement based on you’re Caton Manifesto website search history, site content you peruse and Caton Manifesto banners or ads you have clicked on in the past. We use a multitude of digital marketing networks and ad exchanges to target Caton Manifesto  banners and advertisements to you when you are browsing other websites or apps. Ad technologies used include: cookies (more information on that below), ad tags, pixels, web beacons and mobile identifiers. Services offered by social network sites such as Facebook or Instagram are also implemented for the purposes of specified advertising.

 

Your information outside the EU

Some of the important services we use have their servers located in the USA. Although the USA is not bound by European Commission’s standard data protection clauses, we protect your privacy and your rights by implementing the European Commission’s standard data protection clauses.

You can find detailed information about this and the surrounding laws here: http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087.

 

These functions may be carried out by us or appointed third parties who must process any personal information in accordance with this Privacy Policy.

Who can access your information is more particularly described within the Who We Share Information With section of this policy.

We may also combine your information with information lawfully obtained from other third party sources and use it for the above purposes.

If you do spot an inaccuracy, please don’t hesitate to let us know on info@caton-manifesto.com

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. We will endeavor to give you as much information and representation to make that choice.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

This website contains material and content which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Any reproduction is prohibited.

 

Holding onto your data

We can only retain your information while you are an Caton Manifesto customer. You are within your rights to request us to delete all of your personal data we have stored. Contact our customer service team at info@caton-manifesto.com in order to do so.

There may be circumstances in which we keep hold of some of your information, even after you close you’re Caton Manifesto account or it is no longer required to provide specific services to you. These include: prevention of fraud and abuse; enforcement of our Terms & Conditions; solving disputes; or other such legal of regulatory requirements.

 

Your rights

You have certain rights pertaining to your personal data. It is important to be aware of them to reduce risk to your privacy or abuse of trust with all companies. You have:

• The right to be clearly informed about how your personal data is being used.
• The right to unobstructed, transparent access to all personal data being held that pertains to you.
• The right to request amendment of any inaccurate personal information held about you.
• The right to request that any company that holds your personal information delete it or stop collecting it.
• The right to halt direct marketing updates and messages (see above).
• The right to request that any company that holds your personal information transfer elements of your data to another service provider.
• The right to complain to your data protection regulator (the Information Commissioner’s Office in the UK).

 

Notification of changes to privacy protection methods

There are times where we might alter our methods of processing and protecting your personal information. For any significant changes, we will ensure you are clearly notified via one of the means of contact we have for you. You will have a chance to review the changes before you continue to use Caton Manifesto.

 

Contact us

If you have any questions regarding your privacy, would like us to stop using your data, or have any queries regarding this notice, please do not hesitate to get in contact with us.

All matters regarding data can be taken up with our team at info@caton-manifesto.com.

 

Last updated: 24th May 2018